RIGHT OF WITHDRAWAL AND RETURN FOR DEFECT NON-CONFORMITY
Free right of withdrawal
The Consumer has the right to withdraw from the contract, without indicating the reasons, within 14 days from when he himself or a third party appointed by the same, received the product or (ii) in the case of the purchase of several products delivered separately with a single order , received the latest product.
To exercise the right of withdrawal it is sufficient for the Consumer to follow the following instructions:
Fill in the Return Form found in the package with which you received your order indicating the product (s) you intend to return. We remind you that the indication of the reason for return, through the respective code of the reason indicated in the table, is not mandatory for the purpose of exercising the right of withdrawal but facilitates us in managing the return.
Pack the product with original labels and tags, taking care that they are not damaged and also include the correctly filled out Return Form in the package. Paste the prepaid adhesive label in the Return Form on the package with which you intend to return the product, containing the return data and the address of the SP Light and Design warehouses, taking care to remove the previous labels from the package.
Pastethe prepaid adhesive label in the Return Form on the package with which you intend to return the product, containing the return data and the address of the SP Light and Design warehouses, taking care to remove the previous labels from the package.
Sendthe package through one of the channels indicated in the Return Form
In case of loss of the Return Form, the Consumer is requested to contact our Customer Care directly at the e-mail address email@example.com
As an alternative to the above, the Consumer may exercise the right of withdrawal by sending any explicit declaration to SP Light and Design via the contact form or to the e-mail address firstname.lastname@example.org or in any other way, of his own decision to withdraw using the attached withdrawal form and following the instructions in the withdrawal confirmation email that you will receive from SP Light and Design.
In the event of withdrawal, the Consumer will be reimbursed for the payments made, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when SP Light and Design receives the decision to withdraw. These refunds will be made using the same means of payment used for the initial transaction, unless a refund is requested on a different means of payment, in which case any additional costs deriving from the different means of payment chosen will be charged to the Consumer. Refunds may be suspended until receipt of the goods or until proof of having returned the goods, whichever is earlier.
If you have received the product and do not intend to use the return procedure referred to in the Return Form present in the package of your order, please return it to SP Light and Design S.r.l. via Modena 10, 20090 Buccinasco (MI) Italy, without undue delay and, in any case, within 14 days from the day on which the withdrawal was communicated. The deadline is met for goods shipped before the 14-day period has expired.
The direct costs for returning the goods will be at our expense and, therefore, if anticipated by the Consumer, they will be reimbursed to the latter in accordance with the previous point 4.
The Consumer is only responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
Returned for non-conformity defect
In case of receipt of incorrect or damaged items, the Consumer has the burden of reporting any defects and non-conformities within and no later than 2 (two) months from discovery.
Without prejudice to the aforementioned deadline, it is possible to report any defects and non-conformities of the product within the first 14 days of receipt of the goods, using the form inside the package with which you received your order, following the instructions given. in the module itself.
After 14 days from receipt of the goods, the Consumer may in any case communicate the defect and / or non-conformity found, while always respecting the aforementioned term of 2 (two) months from its discovery, by sending to our Customer Service, by e-mail tosales @ splight the appropriate form correctly completed that you can download at the following link, following the further instructions contained therein.
We reserve the right to evaluate the defects and non-conformities reported by you and, after having carried out the quality checks aimed at verifying the actual non-conformity of the Product, we will provide a reply via e-mail to the address provided during the registration process to the Site or during the transmission of the order. In the event of a defect or non-conformity, the consumer will have the right to have the product repaired or replaced if explicitly requested; if such remedies are impossible or excessively burdensome, as well as in the other cases provided for by law, the Consumer will be entitled to a refund of the price paid, using the same means of payment used by him for the initial transaction.
In the event of the return of items which are found to be defective and / or non-compliant in the terms and conditions set out above, the shipping costs relating to the return of the product and, in the case of repair or replacement, delivery of the repaired product or replaced, will be at our expense. For more information and details, please refer to the general conditions of sale accepted by you at the time of purchase made on our site.